Capital One Case Study: Making Credit Clearer
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Introduction
Financial education is a critical role for FS providers to fulfil. A better educated consumer is a better customer for providers with confidence in the value of their offering. This Case Study uses the megatrend framework to highlight the successes of the Capital One campaign and how it fits within their wider offering.
Capital One Case Study: Making Credit Clearer
Scope
- Examines the key strengths of Capital One’s Credit Made Clear strategy and why this approach appeals to consumers.
- Highlights the lack of financial awareness amongst consumers
Highlights
Credit card companies are often criticized for the cost of their products and lack of transparency. Much of this disquiet emerges from consumers failing to appreciate the implications of taking out credit. Through simple and effective education it is hoped that consumers can better utilize credit and thus refresh their perception of the industry.
Since the crisis, consumers have responded with an increased interest in finding out about their financial products in a bid to prevent repeating previous mistakes. Consumers will continue to seek products they understand and therefore FS providers must anticipate consumers’ information needs about their products and ensure that these needs are met
Reasons to Purchase
- Gain insight into the methods used by important industry players to give them a competitive edge
- Identify the implications of changing consumer behaviours and priorities
- Capitalize on the knowledge of experienced companies when entering a new niche or market
